Pre-op Post

My doctor informed me today that my hospital stay might be 3 days instead of 2. He also said I should take it easy for the first week or two. That will be hard, as I like to be busy. It's genetic—members of my family bore easily. Netflix, here we come! Please send me your favorite movie rental titles to help keep me entertained.

Now for my rant de jour
Today the gal in billing informed me that I had an unpaid balance. I knew that, someone else had told me, but couldn't tell me what that balance was for. I was told to call the billing department. I did. Rather than explain the charges, billing sent me a statement that didn't make sense at all.

A call from billing came yesterday. I told them what my insurance rep advised, that I would like to pay my balance once all the insurance claims have been settled. "No, that is not our policy", was the icy answer. "Why do I have a balance when I have paid the amount I was told I owed at every visit", I asked. Long pause...No answer. The icy woman, finally said, "I will have to get back to you". "Perfect, I said. I will wait for the call". The call never came.

The gal in billing today said, "Oh no, you don't want to wait—billing will report you to collections." She also said the billing file was a mess. Charges were applied incorrectly. She promised to work on it, and advised that I call her in a couple of days. "I will be in surgery in a couple of days", I replied. She assured me she would not let the file go to collections. Should I believe her????

I am beginning to feel like the woman in the Comcast report on Sunday Morning. #$@%!.  Mind you....I have worked very hard to maintain an 800 + credit score, and a billing department who fails to give me a follow-up call is going to jeopardize this score for charges they can't explain. This is just wrong.

I knew this blog would be therapeutic! Thanks for letting me vent. I feel better now!